“This review is long overdue.
It was the summer before last when we were headed into central Wisconsin for a weekend with family when we exited I-94 to visit Mars Cheese Castle for some soft cheese, summer sausage, and a couple of brews. Just as we pulled up to our first light, there was a large clunking sound which I associated with losing a wheel. Luckily, that wasn't the case and the bartender at Mars directed us to Hoffman's for assistance.
Turns out that the drive-shaft on my 2006 VW Touareg had come lose from it's cowling and was banging against the undercarriage. Clearly it wasn't drivable for long and needed immediate attention, which could cost a pretty penny. Luckily we had Al at Hoffman's take a look at it -- he had been a long-time valued mechanic at another local auto shop and had just purchased Hoffman's a year or two before.
Good news was that he found a used replacement part that would limit our costs. Bad news, it was 4 o'clock in the afternoon and the repair could not be done until Monday -- and we were due north of Madison that evening. Without skipping a beat, Al offered us a courtesy van for the weekend free-of-charge so that we could preserve our weekend away and directed us to simply bring the loaner back on Monday to pick up our car.
Al not only saved our weekend get-away, but was courteous, professional, and proactively concerned about containing our costs. It all worked out great Thanks Al! We owe you!”
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Doug S.